FAQ

At KPNY we provide a special set of gift wrap and carriers should you require it.

UPS delivers between 8 AM and 6 PM on business days. All deliveries must be signed for upon receipt. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

*Unfortunately we cannot ship to any overseas departments and territories of the above mentioned countries, the Channel Islands, Gibraltar, the Isle of Man, the Isle of White, Andorra, Ceuta, Melilla, Canary Islands, Campione d’Italia, Città del Vaticano, Livigno, San Marino, Büsingen am Hochrhein, Helgoland.

Our courier UPS will come to your home or work address in the Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain and United Kingdom*. Please note UPS does not deliver to PO boxes.

The most common stains to remove from handbags are finger marks, but simple regular treatments will stop them from building up into unsightly stained areas.
The kind of cleaning treatment you should use depends as always on the type of leather the bag is made from.

KPNY specialize in 6 different kinds of exotic leathers:-

  1. Caiman Crocodilus Fuscus
  2. Hokaido Eel
  3. Knitted Horse Hair
  4. Lizard Varanus Salvator
  5. Ostrich Struthio Camelus
  6. Python Reticulatus

The British Standard Definition of leather is:
‘Hide or skin with its original fibrous structure more or less intact, tanned to be imputrescible. The hair or wool may, or may not, have been removed. It is also made from a hide or skin that has been split into layers or segmented either before or after tanning.’
BS: 2780

The amount of surface coating applied to the leather influences whether or not the item can be described as genuine leather.

We accept the following credit cards: Mastercard, VISA and Amex.

KPNY are happy to exchange or refund any unsuitable apparel within 14 days provided they are in a resalable condition and a valid receipt is presented.

Please refer to our Payment and Return Policy

The most common stains to remove from handbags are finger marks, but simple regular treatments will stop them from building up into unsightly stained areas.
The kind of cleaning treatment you should use depends as always on the type of leather the bag is made from.

KPNY specialize in 6 different kinds of exotic leathers:-

  1. Caiman Crocodilus Fuscus
  2. Hokaido Eel
  3. Knitted Horse Hair
  4. Lizard Varanus Salvator
  5. Ostrich Struthio Camelus
  6. Python Reticulatus

The British Standard Definition of leather is:
‘Hide or skin with its original fibrous structure more or less intact, tanned to be imputrescible. The hair or wool may, or may not, have been removed. It is also made from a hide or skin that has been split into layers or segmented either before or after tanning.’
BS: 2780

The amount of surface coating applied to the leather influences whether or not the item can be described as genuine leather.

At KPNY we provide a special set of gift wrap and carriers should you require it.

We accept the following credit cards: Mastercard, VISA and Amex.

KPNY are happy to exchange or refund any unsuitable apparel within 14 days provided they are in a resalable condition and a valid receipt is presented.

Please refer to our Payment and Return Policy

UPS delivers between 8 AM and 6 PM on business days. All deliveries must be signed for upon receipt. Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

*Unfortunately we cannot ship to any overseas departments and territories of the above mentioned countries, the Channel Islands, Gibraltar, the Isle of Man, the Isle of White, Andorra, Ceuta, Melilla, Canary Islands, Campione d’Italia, Città del Vaticano, Livigno, San Marino, Büsingen am Hochrhein, Helgoland.

Our courier UPS will come to your home or work address in the Belgium, France, Germany, Italy, Luxembourg, Netherlands, Spain and United Kingdom*. Please note UPS does not deliver to PO boxes.

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