Shipping details

SHIPPING DETAILS AND DELIVERY INFORMATION

DELIVERY COSTS

Delivery is free with a minimum order of S$150 or more within Singapore. Orders under S$150 incur a delivery fee of S$20.00 for Singapore. Oversea delivery are based according to Speedpost EMS charges.

Delivery fee is calculated on total purchase less discounts.

Please note that for Singapore, our courier is Ta Q Bin. As for Oversea, our courier is Speedpost EMS.

*Do note that we are not liable for Oversea custom duties and import tax incur.

 

DELIVERY TIME

Order by 12noon on Monday – Friday for 3-4 working days delivery for Singapore and 5-7 working days for Malaysia.

Orders cannot be delivered to a PO Box.

 

SIGNED DELIVERY

Your item will be delivered with a signature of receipt.

For Singapore, the delivery time is from 12 noon to 8pm. For Malaysia, the delivery time is from 9am to 6pm.

Upon an unsuccessful delivery attempt by the courier, a card will be left for you to contact them for a redelivery date and timing.

Orders cannot be delivered to a PO Box.

You also have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery or send the item as a gift. Just remember this will be your preferred delivery address so you will need to change it back if sending your next online order to a new location.

Without limiting the operation and any other terms and conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation and any other terms and conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

 

 

TRACKING YOUR DELIVERY

Your delivery confirmation email will also include a consignment number. To track the whereabouts of your parcel click on the link http://etrace.9625taqbin.com/gli_trace/GDXTX010S10Action_doRedirect.action for Singapore and enter your consignment number. The status of your parcel will be shown. For Oversea, please click on thehttp://www.speedpost.com.sg/consumer/worldwide-services/speedpost-ems.html.

By clicking on ‘track this order’ you are taken to Ta Q Bin (For Singapore) or Speedpost EMS (For Malaysia) website where you can find the most up-to-date information available on where your order is. Please note that until the carrier updates their computer with your tracking information, you’ll be unable to track your order via the web. It is therefore possible that when we provide you with the tracking link, on the first day after you place your order, no tracking information will yet be available. However, the carrier usually updates their information within one business day of the time that we provide you with the link, so if no information is yet available please check again later. Some orders are packaged in more than one box. Each box will have its own unique tracking number.

 

SOME POSSIBLE STATUSES YOU WILL SEE ARE:’

Received – This status means that your order has been received by the system but that it hasn’t yet been processed by our order management team. You will also receive an e-mail to confirm that an order has been received by us.

Transferred – This status means that your order has been transferred to the warehouse and that your goods are being picked and prepared for shipping.

Order shipped – This status means that your order has left our warehouse and is now either in the hands of the carrier or has already been delivered by the carrier. You can click the carrier’s tracking link, which is also provided with this status, and see where your package is at the moment. When your order leaves our warehouse, you will also receive an e-mail with the order tracking link.

Order completed – This status is indicated when the order is no longer traceable at the carrier’s website because the order has taken place too long ago.

 

If you don’t receive your order within normal delivery time and you cannot find the information throughhttp://etrace.9625taqbin.com/gli_trace/GDXTX010S10Action_doRedirect.action for Singapore or http://www.speedpost.com.sg/consumer/worldwide-services/speedpost-ems.html for Malaysia, please contact KPNY Customer Service (sales@kpnyinc.com) so that we can investigate the whereabouts of your order.

If goods have been lost, we will endeavour to refill the order or we will refund the order.

 

MISSED THE COURIER

Upon an unsuccessful delivery attempt by the courier, the courier will leave a card for you to contact them to schedule for the next delivery within 1 week.

 

ALTERNATE DELIVERY ADDRESS

You can select an alternate delivery address from those saved in your Address Book whilst at the delivery address step of Checkout.

 

INCORRECT DELIVERY

In the event you receive goods that you did not order or an item is missing from your order but has been invoiced, please contact KPNY Customer Service on +853 2882 8093  or email sales@kpnyinc.com and we will correct the order and organise the return. KPNY will cover any costs associated with returning an incorrect order item.

 

FAULTY GOODS

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact KPNY Customer Service on +853 2882 8093  or email. If item is available you can request a replacement or refund for the product. There will be no charge to return a faulty item.

 

COLLECTION IN KPNY STORES

Unfortunately it is not possible to pick up an online order at an KPNY store.

 

REQUESTED DELIVERY DATES

For Singapore, you may request for certain delivery dates but it has to be within the same week of delivery.

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